Remissa RemissaGive EU shoppers the withdrawal function the law requires, and keep the evidence that it happened. One-click setup, receipts on every declaration, 24 EU languages.
Remissa adds a two-step withdrawal form to your storefront that any visitor can use without an account — and records what happened well enough to prove it later.
A timestamped PDF receipt records the exact wording the shopper saw, for you and for them.
We add the form page and link it from your store ourselves. You never open the theme editor.
Reserved Article 11a labels come from each country's enacted text — and you can still edit them.
Every submission is stored with an immutable snapshot of the exact labels and fields the shopper saw, in their language, at that moment.
The form page is added to your store and linked from your navigation for you. There is no theme block to place, no code to paste, and nothing that behaves differently from one theme to the next.
The app then keeps checking that the link really renders on your live storefront, and tells you if your theme stops showing it.
The two labels Article 11a reserves are taken from each member state's enacted text, in all 24 EU languages, never machine translation.
Your form and your emails stay fully editable: if your own legal advice reads the statute differently, change any text you like. We warn when wording departs from the official text, record the deviation, and never block the save.
A shopper reaches the form from a link in your store — no account, no login, no support ticket.
They enter their order reference and email, and confirm. Items you have marked exempt are flagged before they choose.
An acknowledgement email arrives with the PDF receipt attached, and the request lands in your dashboard.
The details that decide whether a record holds up, handled by default.
If the order cannot be matched, the withdrawal is still accepted — the right does not depend on a shopper quoting the right number.
The 14-day window is calculated from real delivery and fulfilment events rather than a flat count from the order date, and split deliveries follow the last-delivered rule.
Approve, decline or close each request. Declines require a reason, and exactly one decision email is ever sent.
A form open to the public collects personal data. Remissa is set up to let go of it again.
Accept the data processing agreement inside the app before anything goes live on your storefront.
Decide how long declarations are kept, and whether expiry anonymises them or deletes them outright.
The customer and shop erasure requests Shopify forwards are handled automatically, receipts included.
Everything above, on every store, at no cost, and no app branding on your storefront form.
Get it on Shopify